Privacy Policy

1. Information We Collect

in22k collects various types of information to provide, maintain, and improve our services, ensure regulatory compliance, and protect against fraudulent activity.

1.1 Personal Information

When you register an account with in22k, we collect the following personal information:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification number (KTP, passport, or driver's license number)
• Contact Information: Email address, mobile phone number, residential address in Indonesia
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, or other supported banks), e-wallet account information (OVO, DANA, GoPay), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued photo identification, proof of address documents, selfie photographs for identity verification purposes

1.2 Automatically Collected Information

When you access in22k, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: Pages visited, games played, betting patterns, time spent on platform, login/logout times, referring URLs
• Location Data: Geographic location based on IP address to verify you are accessing our services from within Indonesia
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze platform usage

1.3 Communications

We collect information from your communications with in22k, including:

• Customer support inquiries via live chat, email, or WhatsApp
• Survey responses and feedback submissions
• Marketing preferences and consent records

2. How We Use Your Information

in22k uses your personal information for the following purposes:

2.1 Service Provision

• Create and maintain your gaming account
• Process deposits, withdrawals, and other financial transactions
• Provide access to casino games, sports betting, togel (lottery), and other gaming services
• Track game results, betting history, and account balances
• Facilitate customer support and respond to your inquiries

2.2 Security and Compliance

• Verify your identity and age (21+ requirement enforcement)
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect and prevent fraud, cheating, money laundering, and other illegal activities
• Monitor for problem gambling behaviors and enforce responsible gaming policies
• Maintain audit trails for regulatory compliance and dispute resolution

2.3 Platform Improvement

• Analyze usage patterns to improve platform performance and user experience
• Develop new features and gaming products tailored to Indonesian players
• Conduct research and analytics to understand user preferences
• Optimize website and mobile app functionality

2.4 Marketing Communications

• Send promotional offers, bonuses, and special event notifications (with your consent)
• Provide personalized gaming recommendations based on your preferences
• Communicate updates about new games, features, and platform changes
• Send transactional emails regarding deposits, withdrawals, and account activity

3. Legal Basis for Processing

in22k processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to provide gaming services
• Legal Compliance: Processing is required to comply with gambling regulations, KYC/AML laws, and tax requirements
• Legitimate Interests: Processing is necessary for fraud prevention, security, platform improvement, and business operations
• Consent: You have provided explicit consent for marketing communications and optional data uses

4. Data Sharing and Disclosure

in22k does not sell your personal information to third parties. We may share your data only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist in operating our platform:

• Payment processors for BCA, BRI, BNI, Mandiri transactions and e-wallet services
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) for game delivery
• Identity verification services for KYC compliance
• Customer support platforms and live chat providers
• Cloud hosting and data storage services
• Marketing and analytics platforms

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal requests from government authorities or regulators
• Court orders, subpoenas, or other legal processes
• Investigations of suspected illegal activity, fraud, or terms violations
• Protection of in22k's rights, property, or safety, or that of our users

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

in22k implements robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmission uses 256-bit SSL (Secure Socket Layer) encryption, the same technology used by major banks
• Secure Storage: Personal data is stored on encrypted servers in secure facilities with restricted physical access
• Access Controls: Employee access to personal data is limited to authorized personnel on a need-to-know basis
• Regular Audits: Our security systems undergo regular third-party audits and penetration testing
• Monitoring: We continuously monitor for suspicious activity and unauthorized access attempts
• Incident Response: We maintain comprehensive protocols for responding to data breaches or security incidents

While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

in22k retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: We retain all account data while your account remains active
• Closed Accounts: After account closure, we retain records for a minimum of 7 years to comply with financial regulations and tax laws applicable in Indonesia and our licensing jurisdictions
• Transaction Records: Deposit, withdrawal, and betting records are retained for 10 years for regulatory compliance
• Marketing Data: If you unsubscribe from marketing communications, we retain only the minimum information necessary to honor your opt-out request

7. Your Privacy Rights

As an in22k user, you have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You can access most account information directly through your account dashboard. For additional data, contact our support team.

7.2 Correction

You can update your contact information and preferences through your account settings. For corrections to identity information, contact customer support with supporting documentation.

7.3 Deletion

You may request deletion of your account and associated data, subject to our legal retention obligations. Some data must be retained for regulatory compliance even after account closure.

7.4 Marketing Opt-Out

You can unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email, or by adjusting preferences in your account settings. Note that you will still receive transactional emails related to your account activity.

7.5 Objection

You may object to certain data processing activities, particularly those based on legitimate interests. We will review your request and cease processing if no overriding legal grounds exist.

8. Cookies and Tracking Technologies

in22k uses cookies and similar technologies to enhance user experience, analyze platform usage, and deliver personalized content:

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including session management and security features
• Performance Cookies: Collect anonymous usage data to help us improve platform performance
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Advertising Cookies: Used to deliver relevant promotions and track campaign effectiveness (with your consent)

8.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may impact platform functionality. Most browsers allow you to refuse cookies or delete existing cookies.

9. Third-Party Links

Our platform may contain links to third-party websites, such as game providers or payment processors. in22k is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

in22k services are intended exclusively for adults aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete it and terminate the associated account.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers or service providers are located. These countries may have different data protection laws than Indonesia. We ensure appropriate safeguards are in place through contractual protections and compliance with international data transfer standards.

12. Changes to This Privacy Policy

in22k reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting a notice on our website homepage
• Sending an email to the address associated with your account
• Displaying a notification when you log in to your account

Your continued use of in22k services after changes are posted constitutes acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through our website
• WhatsApp: +62 812 3456 7890

We will respond to all privacy-related inquiries within 7 business days.